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clearXchange® is part of Zelle®

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clearXchange® is part of Zelle®, but still available for some consumers receiving disbursements


In September 2017, we announced that clearXchange® was becoming Zelle®. And while hundreds of banks and credit unions of all sizes across the U.S. currently offer Zelle directly in their banking app and online banking, clearXchange is still available as an “online version of Zelle” that’s used for receiving payments from companies when a consumer’s bank or credit union doesn’t offer Zelle.

If you haven’t yet enrolled with Zelle and your bank or credit union doesn’t offer Zelle, then you will need to enroll with clearXchange to receive money sent from a company or government entity.

What to do if…you’re already enrolled with Zelle or clearXchange .

    •    If the U.S. mobile phone number or email address a company used to send you money is already enrolled with Zelle or clearXchange, then you don’t need to take any further action. The money will move directly into the bank account enrolled with that mobile number or email address.

What to do if… you received a notification that a company or government entity sent you money using your U.S. mobile number or email address that’s not enrolled with Zelle or clearXchange .

    •    If you are prompted to enroll with Zelle to receive your payment, search for and select your bank or credit union and follow the steps to enroll with Zelle through your financial institution.
    •    If your bank or credit union isn’t listed, no problem! You can enroll to receive your payment by selecting "My bank isn't listed." You’ll be redirected to the clearXchange website where you’ll be prompted to enroll to receive your money with clearXchange.
    •    Consumers who are receiving money from a company or government entity will need to enroll with clearXchange in order to receive that payment.

Still have questions about using Zelle and clearXchange to receive payments?







 

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