clearXchange is becoming
Zelle, and we’re excited to announce that the
Zelle app is now live and available for download
Zelle app lets almost anyone with a U.S. debit card send money to (and receive money from) registered
Zelle users who have access to
participating banks and credit unions. With just your recipient’s email address or mobile phone number, you can quickly, safely and easily send money to more people, typically within minutes.
If you have been using clearXchange to send or receive money with people you know, we recommend that you deactivate your clearXchange profile before December 8 and either enroll with Zelle through the standalone Zelle app, or enroll to use Zelle through one of these banks or credit unions. If you have been using clearXchange to receive money from a company or government entity, then you can continue to use clearXchange and do not need to take action - we'll reach out to you when it is time for you to transition to Zelle.
Please note: If you receive an email from clearXchange prompting you to deactivate and you do not take action, your clearXchange profile will automatically be deactivated on December 8, 2017.
If your profile is deactivated, you will no longer be able to send or receive person-to-person payments through clearXchange.
If someone sends you money using Zelle after your profile is deactivated and you have not yet enrolled with Zelle, you will receive a payment notification with instructions on how to enroll with Zelle to collect the money.
I was registered with clearXchange, but I’m ready to start using Zelle . What do I need to do?
1. Go to www.clearXchange.com/login and login with your clearXchange credentials. You will then be prompted with a “Switch to Zelle” message that will direct you to deactivate your clearXchange profile. Follow the instructions to deactivate your profile. If you do not see a "Switch to Zelle" message, you can call customer support at 866-839-3488 and ask them to deactivate your profile.
2. After deactivating, go to zellepay.com and find your bank or credit union here .
- If your bank or credit union offers Zelle, open up your mobile banking app and find “Send money with Zelle.” You will be prompted to enroll using your mobile number or email address.
- If your bank or credit union doesn’t offer Zelle yet, download the Zelle app on an iOS or Android device and enroll using a debit card linked to a U.S. checking account.
I’m just here to collect a pending payment, can I still register to receive it with clearXchange?
Yes, you can still register to collect your pending payment by clicking on the link in the payment notification you received.
What if I’m expecting a payment from a company or government entity? Can I still receive that payment with clearXchange?
If you registered on or after September 8, 2017 in order to receive a payment from a company or government entity, your profile will not be deactivated (even if you haven’t received the payment yet). If you haven’t registered yet, you can register to collect your pending payment by clicking on the link in the payment notification you received.
Also, if you are already registered and have received a payment from a company or government entity since June 8, 2017, your profile will not be deactivated and you can continue to receive those types of payments through clearXchange.
If you have questions about deactivating your clearXchange profile or registering with the Zelle app, contact our customer support team at 1-866-839-3488. If you have questions about enrolling with Zelle through a participating bank or credit union, please contact your bank’s or credit union’s customer service team for help.
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